Refund Policy
Effective date: March 9, 2026
At Unflagged, we want you to be completely satisfied with our Service. If you are not satisfied for any reason, we offer a straightforward refund process as described below.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all paid subscriptions. If you are unsatisfied with the Service for any reason, you may request a full refund within 7 days of your initial payment — no questions asked.
This guarantee applies to:
- Your first payment after the free trial period ends
- Your first payment if you subscribed without a free trial
- Upgrades to a higher-tier plan (within 7 days of the upgrade payment)
The 7-day period begins on the date the charge appears on your payment method.
2. How to Request a Refund
To request a refund, send an email to:
Please include the following in your email:
- Subject line: "Refund Request"
- Account email: The email address associated with your Unflagged account
- Reason (optional): While not required, feedback about why the Service did not meet your expectations helps us improve
3. Processing Time
Once we receive your refund request, we will process it within 5 business days. You will receive an email confirmation when the refund has been initiated. Depending on your financial institution, the refund may take an additional 5-10 business days to appear on your statement.
4. Refund Method
All refunds are processed through Stripe and will be returned to the original payment method used for the purchase. We do not issue refunds via alternative payment methods, store credits, or checks.
5. After the 7-Day Period
After the 7-day money-back guarantee period has expired, refunds are issued on a pro-rated basis at our sole discretion. We may consider refund requests made after the 7-day period in the following circumstances:
- A significant Service outage that prevented you from using the Service for an extended period
- A billing error resulting in an incorrect or duplicate charge
- Other exceptional circumstances evaluated on a case-by-case basis
To request a discretionary refund, contact us at hey@unflagged.store with details about the circumstances of your request.
6. Free Trial
Unflagged offers a 7-day free trial on your first paid subscription. During the trial period, you will not be charged. You may cancel your subscription at any time during the trial through your account settings, and no payment will be collected.
If you do not cancel before the trial period ends, your selected subscription plan will automatically begin and your payment method will be charged. The 7-day money-back guarantee described in Section 1 then applies to that first payment.
7. Account Status After Refund
Upon processing a refund, your account will be downgraded to the free tier. You will retain access to your account and any data associated with it, but paid features will no longer be available. Your scan history will be retained according to our Privacy Policy.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
Email: hey@unflagged.store
Website: unflagged.store